Build Emotional Connection Through Eye Contact by Patricia Fripp, CSP, CPAE Eye contact is an important way to emotionally connect with your audience of any size. Here are some ideas to help you: 1. Generally speaking, the longer the eye contact between two people, the greater the intimacy is developed. In a business, sales and…
Customer Service Is Everybody’s Job by Patrica Fripp Everyone in your organization must know how vitally important customer service is in your business. Good customer service starts with good training of your employees. Here are a few suggestions to help your organization keep your customers beaming and eager to come back for more. 1. Sell…
PowerPoint Guidelines and Tips To ensure that your information can be read from the back and sides of the room, use a font size of 18 point or larger and avoid curved or rotated text. Remember that full page charts or graphs, particularly when they are imported from software or scanned, are very difficult to…
